New PDF release: Business Process Outsourcing. Process, Strategies, and

By Halvey J.K., Melby B.M.

ISBN-10: 0470044837

ISBN-13: 9780470044834

Many enterprises are restructuring their company approaches so that it will develop into extra aggressive and price potent. as soon as the choice has been made to outsource, an organization needs to constitution the deal. This booklet indicates you the way to request proposals and negotiate and shut the agreement-creating the easiest outsourcing method in your company.

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Additional info for Business Process Outsourcing. Process, Strategies, and Contracts.

Example text

Employee transition. What is the vendor’s experience transitioning employees? How many transitions has the vendor done? In what states/countries? Has the vendor ever been sued in connection with a transition? Roll-out. What is the vendor’s experience with implementing new methodologies/technology? Customer base/references. Ask for references and contact names. Subcontractors/partners. Does the vendor typically partner with another entity to provide certain services? Who? What is the relationship with the partner?

Management and Control 43. Management Procedures. Ask the vendor to describe. 44. Change Control. How will change be implemented? Employee Issues 45. Transfer of Employees. Will the vendor make offers to any employees? Offers. What compensation or benefits will offers include? The customer 46. should clearly specify any desired employment terms (see Chapter 7). 47. Transition Plan. How will the vendor transition the employees? 48. Employment Agreement. Ask for a copy of any employment agreement that transferred employees will be asked to sign.

47. Transition Plan. How will the vendor transition the employees? 48. Employment Agreement. Ask for a copy of any employment agreement that transferred employees will be asked to sign. Project Staff 49. Project Executive. There is typically a requirement that the vendor provide the name and qualifications of the initial project executive. The customer should be provided the opportunity to meet and interview the candidate. The customer should also reserve approval rights over all project executive appointments.

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Business Process Outsourcing. Process, Strategies, and Contracts. by Halvey J.K., Melby B.M.


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